On January 2, 2024, the State Consumer Disputes Redressal Commission of Uttar Pradesh delivered a ruling in the appeal case of S.M. College of Veterinary Science & Animal Research vs. Ketan Kumar Singh. The case arose from a decision made by the District Consumer Forum in Mathura on July 23, 2019, which favored the complainant, Ketan Kumar Singh, who had filed a complaint against the college for failing to refund his fees despite promises made by the institution.
In 2009, Ketan Kumar Singh enrolled in a BVSc & AH course at the college after being promised that the course would be recognized by the university, with nationwide validity. However, in 2011, the college informed him that the course had lost its affiliation and would not continue. Despite assurances, the college failed to refund the fees of Rs. 4,00,000 or deliver the promised degree, leading Ketan to file a case.
The District Forum ruled in Ketan’s favor, ordering the college to refund the fee along with interest and compensation for mental distress. The college, represented by advocate Isar Hussain, appealed against the ruling, but the State Commission upheld the original decision, confirming that the district forum’s judgment was legally sound.
Advocate Isar Hussain on behalf of S.M. College and Advocate Mohit Dhingra on behalf of Ketan Kumar Singh argued the case during the appeal. After reviewing all documents and hearing both sides, the State Commission dismissed the appeal and reaffirmed the order of the District Forum, instructing the college to comply within one month.
The case highlights the importance of consumer rights and accountability in educational institutions, particularly in cases where promises are not fulfilled, leading to financial and emotional distress for students.
